SUCCESS STORY:
Customer Service through Chatbots and AI​

Client

  • IBM Partner.

Needs

• Provide customizable AI-based virtual assistants for diverse clients.

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Solution

  • Versatile virtual assistant solution integrating:
  • Dynamic intent classification.
  • Chatbot.
  • Intent detection.
  • Sentiment analysis.
  • Feedback mechanisms.
  • Integration of personalized user experiences.
  • Partnership: IBM Watson experts.
  • 24/7 availability and automated responses.

Impact and Benefits

  • Increase in customer satisfaction: 32%.
  • Reduction in operational costs: 25%.
  • Significant improvement in customer service processes.
  • Enhanced tracking of customer satisfaction.