Java Support Engineer

• Investigate and drive support resolution with senior external clients, internal stakeholders, and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1).
• Provide mentorship and guidance to junior team members to ensure successful resolution of issues.
• Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
• Automate manual processes to increase efficiency and reduce risk.
• Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
• Work closely with the engineering team to drive resolution of client issues.
• Participate in on-call rotations and respond to incidents as needed.
• Continuously improve processes and systems to increase reliability and reduce risk.
• Influence and suggest improvements on the roadmap for enhancing the Marquee client experience, focusing on portfolio analytics.
• Create documentation, runbooks, and code snippets to share with clients and internal engineering teams.

Key Criteria:

• Comfortable coding in Java, debugging API calls, writing quality-of-life snippets for clients, and creating scripts for debug tooling.
• Basic knowledge of UI and API integration.
• Presentable to clients and a clear, empathetic communicator able to talk to clients and stakeholders with confidence.
• Willing to execute on support issues while also building out the function and automating resolution of repeat issues.