Description
Learn how Novacomp transformed the quality assurance strategy of a leading bank, evolving client management from reliance on a single specialist to the consolidation of an expert QA cell for over 5 years. This strategic alliance enabled process standardization, rigorous documentation of test cycles, and the expansion of quality control across the bank’s operations in Colombia, Costa Rica, Panama, and Miami.
What will you discover in this document?
By reading this case study, you will learn:
- The challenge of relying on a single profile and the lack of standardization: The operational risks of managing over 70 applications with just one person, skipped test cases, complete lack of documentation, underutilization of tools like TFS, and initial resistance to organizational change.
- Service evolution and support model: The progressive growth of the testing cell (incorporating manual testers and QA management) to establish rigorous standards under the ISTQB framework to validate both internal and third-party developments.
- Technological integration and tool optimization: Leveraging existing infrastructure with TFS (Azure DevOps) for defect management, API testing (REST/SOAP using Postman and SoapUI), mobile automation with Appium, Selenium, and support for CI/CD/CE pipelines.
- Results and consolidation as a strategic partner: A continuous commercial relationship spanning over 5 years, high reusability and maintainability of test cases thanks to robust documentation, and end-to-end quality coverage for the headquarters and its international branches.